Uplearn respects the privacy of schools, students and other website users. This policy explains what personal information we collect, why we collect it, how it is protected and how someone may access, correct or request deletion of their information.

Information We Collect:

For student accounts, the school provides Uplearn with the student’s name and school email address and authorises creation of the account. Students cannot independently register for access.

We may also collect:

• login and account access information;
• information provided through our contact form or support enquiries; and
• limited technical information, such as an IP address, browser type, operating system, login times and website security or error records.

We do not require students to provide their residential address, date of birth, financial details, government identifiers or identity documents to create an account.

If the required name and school email address are not provided, we cannot create the student’s account.

How We Collect Information

We collect personal information:

• from schools arranging access for their students;
• directly from people who contact us;
• when users access or use the website; and
• automatically through essential website functions and security records.

Uplearn does not currently use an external analytics or advertising service to track website use.

How We Use Information:

We use personal information to:

• create and manage accounts;
• provide access to Uplearn learning resources;
• communicate essential account, system or service information;
• respond to enquiries and provide support;
• maintain the security and operation of the website;
• identify and resolve technical problems; and
• meet our legal obligations.

We do not sell personal information or use student information for advertising.

Student Privacy:

Uplearn is designed primarily for secondary school students aged 14 years and over. Access is arranged and authorised by the student’s school.

Uplearn may communicate directly with students when necessary about their account or important system matters. Students are not required to add further personal information and cannot post content or communicate with other users through the service.

A parent or guardian may request access to, correction of or deletion of their child’s personal information. Uplearn will verify the person’s identity and authority before acting on the request and may consult the relevant school where appropriate.

How We Protect Information

Uplearn applies reasonable technical and organisational safeguards to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

Passwords are protected using one-way hashing and are not stored in readable form or accessible to Uplearn staff. We use HTTPS and other appropriate security measures to protect information transmitted between users and the website.

Access to personal information is limited to people who require it to operate, maintain or support the service.

Hosting Provider 

Uplearn uses Conetix Pty Ltd to host the website and maintain website backups. Personal information stored through the website may therefore be processed and stored within Conetix’s Australian hosting environment.

Conetix may access information only when required to provide hosting, backup, security or technical support services.

Uplearn does not currently disclose personal information to overseas recipients. If this changes, we will update this policy and identify the relevant countries where practicable.

Disclosure of Information

Uplearn does not sell or provide personal information to third parties for their own marketing purposes.

We may disclose personal information:

• with the consent of the individual or, where appropriate, their school, parent or guardian;
• when necessary to provide or support the Uplearn service;
• when required or authorised by law or a court or tribunal order; or
• when reasonably necessary for an enforcement-related activity.

Retention and Deletion